Visa Cardholder Terms & Conditions

Last updated: 06/2016

Blackhawk Network (UK) Limited is registered in England under company number 05802971 and its registered office is 40 Bernard Street, London, WC1N 1LE. Blackhawk Network (UK) Limited is an Electronic Money Institution authorised by the Financial Conduct Authority pursuant to the Electronic Money Regulations 2011 (firm registration number 900023).

1          ACTIVATION OF YOUR GIFT CARD
1.1     Your Gift Card will be active from the date set out on the letter you receive with the card.
1.2     The value that will be loaded on the card, will be written on the letter received with the card and can be checked at all times via www.gospendit.co.uk.
1.3     The expiry of the card will be the expiry date set out on the card.
1.4     We may ask you at any time to provide us with additional information to confirm your identity and address for fraud prevention and anti-money laundering purposes.
 
2          USING YOUR GIFT CARD
2.1     The value of the Gift Card will be available to you following activation.
2.2     You can use your Gift Card to pay for transactions at retailers who accept Visa payment cards up to the amount of the available funds.
2.3     The Gift Card cannot be used to withdraw cash from an ATM, bank or building society; to obtain cash-back from a retailer; or for adult entertainment.
2.4     You must not use the Gift Card for any illegal purpose.
2.5     Each transaction requires electronic authorisation by the retailer.  Available funds will be immediately reduced by the value of the transaction once it has been authorised, you cannot stop the transaction.  Once it has been authorised, if there are insufficient available funds the transaction will be declined.
2.6     The use by you of the Gift Card will be treated as authorised if you ask a retailer to take it in payment and follow the instructions of the retailer to authorise the transaction (which may include signing a sales voucher or providing other information about the Gift Card).
2.7     If the Gift Card is used at some retailers (such as restaurants and bars) they may add an additional percentage to allow for a service charge and check the available balance before you authorise the final amount. Mail order and internet sites may add a charge for delivery of any goods purchased.
2.8     Your Gift Card cannot be used at an automated fuel pump but you will normally be able to use your Gift Card by presenting it to an attendant.
2.9     We do not recommend using the Gift Card to pre-book services such as hotels and car hire companies, as they may pre-authorise an estimated amount of the final bill. This amount will be temporarily unavailable to you for a period of time.
2.10   If you wish to use your Gift Card for a purchase greater than the available balance on your Gift Card you must tell the retailer to charge only up to the maximum available balance on the Gift Card and pay the remaining balance by some other means otherwise the transaction may be declined.
2.11   We will not send you paper statements but your transaction details are available by calling Customer Services or, if you register the Gift Card, at www.gospendit.co.uk
2.12   You are not entitled to a refund/cash redemption of the funds available.
 
3          REGISTER THE CARD
3.1     You will need to register your Gift Card before you can:
(a)    buy goods or services on the internet or by telephone;
(b)    see a history of your transactions at www.gospendit.co.uk and print a statement.
3.2     Registration can be done at www.gospendit.co.uk free of charge or by calling a Customer Services Representative.
3.3     When registering your Gift Card you will be asked to provide some personal information.
3.4     You should memorise the passwords used to access your Gift Card account at www.gospendit.co.uk and not disclose these to anyone.
3.5     We may ask you at any time to provide us with additional information to confirm your identity and address for fraud prevention and anti-money laundering purposes.
3.6     If you intend giving this Gift Card to another person as a present, it is that person who should register their details.
 
4          DISPUTED TRANSACTIONS
4.1     If there has been an error in a transaction you must notify us as soon as you become aware of this, and, in any event, not later than 90 days after the date of the disputed transaction. You can do this by calling a Customer Services Representatives or by writing to us.
4.2     If we re-credit a transaction and subsequently find it was authorised by you or has been fraudulent, we may recover the value of the transaction from you.

5          LOST OR STOLEN GIFT CARDS
5.1     If you lose your gift card and do not report it as lost or stolen you will lose the available funds in the same way as cash in a wallet.
5.2     If you have registered your Gift Card and it is lost or stolen log on to your Gift Card account at www.gospendit.co.uk.
5.3     If you have not registered your Gift Card or cannot access your Gift Card account call Customer Services to report its loss to stop further transactions.
5.4     If you report a Gift Card lost or stolen, and we do not reasonably suspect that you or someone with your consent has acted fraudulently, we can replace the Gift Card, with remaining funds loaded onto the card.
 
6          CUSTOMER SERVICE
6.1     If you have any complaint or query about the Gift Card, please contact a Customer Services Representative or write to us.  We will try and resolve any problems as quickly as possible in accordance with our complaints policy (available on request or from www.gospendit.co.uk). We may ask for additional information from you in writing before dealing with the complaint.
 
7          FEES AND CHARGES
Our fees and charges are as follows:
 

Web Registration Free
Balance Enquiry (web) Free
Monthly Service Fee £1.50 a month starting from month 6 after activation until the balance reaches 0.
Foreign Exchange Fee Applied wherever a card is used for a transaction made in a currency other than the currency in which the card is loaded
2% of the transactional value will be deducted from the balance of the Gift Card. 
The foreign exchange rate will be the Visa daily rate; www.visaeurope.com/making-payments/exchange-rates
Calls to Customer Services Calls cost up to 10p per minute from BT landlines, mobile and other provider’s charges may vary.
 

 
8          LIABILITY
8.1     You will be liable to us for all losses which we suffer as a result of the misuse or fraudulent use of your Gift Card by you or by someone with your consent.
8.2     We will not be liable to you for any losses you suffer due to:
(a)    anything beyond our reasonable control;
(b)    any malfunction of the Gift Card where this is not within our reasonable control;
(c)    use of the Gift Card in breach of these terms and conditions;
(d)    any retailer refusing or being unable to accept the Gift Card; or
(e)    the goods or services purchased with the Gift Card.
8.3     Nothing in these terms and conditions will limit our liability for any loss which we are expressly prevented from excluding by law.
 
Contacting us:
Our Customer Services can be contacted by:
Telephone on 0870 820 0284
Writing to Customer Services at Blackhawk Network (UK) Limited,  POBOX 70200, London, WC1A 9LP

Customer Services are available by an automated telephone service 24 hours a day and our Customer Services Representatives are available between 8am and 8pm Monday to Friday.